Step-by-Step Visit Process

The Visit Process

1. Step 1: Research and Planning

   Begin with today’s programme and priority halls, outline timings, then skim the services page for add-ons worth booking.

2. Step 2: Check Availability

   Confirm that the museum is open on your intended visit date, particularly around public holidays. If you wish to attend a guided tour or workshop, check availability as these fill up quickly, especially during school holidays and peak tourist season.

3. Step 3: Select Your Ticket Type

   Use the ticket selection matrix to identify the most appropriate ticket for your group. Consider whether an annual pass represents better value if you plan to visit more than three times in a year.

4. Step 4: Book Online or by Phone

   Buy via the museum site or phone line; online purchase locks a timed slot and shortens door queues. Keep a PDF or screenshot handy.

5. Step 5: Prepare for Your Visit

   Download the museum's audio guide app before leaving home. If you require accessibility assistance, contact the museum at least 48 hours in advance. Bring any required documentation, such as proof of age for concession tickets or a school letter for group bookings.

6. Step 6: Travel to the Museum

   Plan your route in advance using the transport information on the service area page. Allow extra time during peak hours. If driving, note that on-site parking is limited and pre-booking is advisable for large groups.

7. Step 7: Arrive and Check In

   Present your booking confirmation at the entrance desk. If you have booked a guided tour or workshop, confirm your booking with the information desk on arrival. Collect your exhibition guide and any relevant trail maps.

8. Step 8: Explore the Museum

   Follow your planned itinerary, but allow flexibility to spend extra time in areas that capture your interest. The museum's staff are available throughout the galleries to answer questions and provide additional context.

9. Step 9: Attend Your Booked Experiences

   If you have booked a guided tour or workshop, ensure you are at the designated meeting point at least five minutes before the scheduled start time. Late arrivals may not be accommodated if the group has already departed.

10. Step 10: Provide Feedback

    Afterwards, leave a museum survey or tell us how it went—it sharpens service for the next traveller.

Boundaries and Exceptions

• Fares can change overnight—double-check the museum portal
• Guided tours and workshops have limited capacity and may be fully booked during peak periods
• The heritage garden may be closed during adverse weather conditions
• Some temporary exhibitions may carry an additional admission charge
• Group bookings require a minimum of 14 days' advance notice
• Annual passes are non-transferable and valid for the named holder only
• Re-entry is permitted on the same day with a valid ticket stub
• The museum reserves the right to close specific galleries for maintenance or special events