Frequently Asked Questions

Advance booking helps on weekends, school holidays, and busy festivals. Walk-ins sometimes fit if space allows, yet a reservation locks your slot. Timed online entry also smooths arrivals through the day.

Tickets may be cancelled up to 48 hours before your visit for a full refund. Cancellations made within 48 hours of the visit are non-refundable, but tickets may be rescheduled to a future date subject to availability. Group bookings have a 14-day cancellation policy. Please contact the museum directly for cancellations and reschedules.

Yes. Children 4–12 get a tailored activity trail, and under-12s enter free. Trails come in English and Irish. Buggies are welcome throughout, baby-change is on the ground floor, and the garden offers a fenced outdoor pause.

Yes—English and Irish tours run; state Gaeilge preference when booking. Thematic routes dive into language and literature—see the guided tours section.

The museum is fully accessible to wheelchair users, with lifts serving all three floors and accessible toilet facilities on each level. Large-print exhibition guides are available at the information desk. Audio-described tours can be arranged in advance. Quiet hours are held on Tuesday and Thursday mornings from 09:00 to 11:00. Assistance dogs are welcome throughout the museum. For specific accessibility requirements, please contact us before your visit.

Personal still photos are fine unless a temporary exhibition blocks them for rights reasons. Flash stays off. Tripods need a nod from staff, and commercial filming needs a formal museum permit.

Yes—roughly €3 for two hours or €6 for the day, though spaces disappear quickly at peak times, so public transport can be calmer. Covered bike stands sit free beside the main entrance.

Yes—the café sells hot and cold plates with Irish staples and local ingredients while the building is open. Pack a picnic for the garden; galleries stay food-free.

We welcome all feedback, both positive and constructive. Complaints and feedback can be submitted via the contact form on this website, by email to support@irelandprisontour.shop, or by telephone at +353 56 901 2345. We aim to acknowledge all complaints within 2 working days and provide a full response within 10 working days. See the visitor policies page for our full complaints procedure.

Yes. The museum offers a comprehensive range of curriculum-linked education programmes for primary and secondary schools, as well as higher education institutions. Programmes are available in English and Irish and are aligned with both the Irish and UK national curricula. Teachers accompanying school groups are admitted free of charge. For details and booking, please contact our education team.

Lost property should be reported to the museum's information desk on the day of your visit. Items found after your visit can be enquired about by contacting the museum directly. The museum retains lost property for 30 days before donating unclaimed items to charity. We recommend labelling personal belongings and keeping valuables with you at all times.

Yes. Members of certain heritage organisations, including the National Trust, English Heritage, and equivalent Irish bodies, may be eligible for discounted or complimentary admission. Please bring your membership card and enquire at the admissions desk. Discounts are subject to reciprocal arrangements and may change without notice.